Last month we archived our old Q&A’s and embraced Stack Overflow for community support. We’ve seen a significant increase of #appcelerator questions and answers as both users and our own engineers compete to be in the top answerers and improve their reputation.
To make the most of Stack Overflow I’d like to give some tips on how to use Stack Overflow effectively.
1. We are your guests
Stack Overflow a great place for and run by the developer community. As Appcelerator we are your humble guests. Our engineers and support staff are there to help it thrive, but not drive.
Stack Overflow has a good article on the role product teams can and cannot play in Product Support.
2. Use the right channel
So, when you raise a question in Stack Overflow you address the community, not Appcelerator. Thus, if you have a feature request or you are sure you are dealing with a bug, then report it on our JIRA. If you look for a place to discuss rather than to ask a concrete question, then join the community initiative TiSlack.org. We hang out there as well, so if you have questions about why (not), how or when we do things this is a great channel for that as well.
3. Ask the right question
Stack Overflow is not a forum, but a Q&A. The difference lies in that every question created should indeed be just that – a single question. Formalise your question title as an actual question and provide details and any research you’ve already performed in the body. Use proper formatting to improve the readability of your question.
4. Use the right tags
5. Help others
Even if you just started out with our products, you can already help others. If you find an answer to question you had as well, up vote the answer. If you find an answer does not work, add a comment or down vote it. Found a unanswered question you also have, up vote the question. You can also flag or comment on inappropriate activity.
Thank you for being part of the Appcelerator Community!