- What is an Appcelerator Analytics data point?
An Analytics data point is an event that occurs in your app that is reported back to the Appcelerator Analytics service. This allows developers to track what users are doing in their apps. Examples of events that can be tracked include logins, navigation events, purchases, or any other actions that the developer chooses to instrument.
- What is an Appcelerator Cloud Service (ACS) API request?
An API request is a single network request made to ACS to store or retrieve data for an app. Examples of API requests include photo uploads, checkins, and user registration. See the Appcelerator Cloud Services documentation for more details about available API requests.
- How are push notifications counted?
A push notification is the delivery of a message to a mobile device. If you send a push notification to a channel with 10 subscribed users, we count it as 10 push notifications.
- How are email communications counted?
An email communication is the delivery of a message to a recipient’s email account. If you send an email from your app 10 users, we count it as 10 emails. App developers must configure their own email provider which will be used by Appcelerator Cloud services to send emails on behalf of an app. Separate, additional charges may apply depending on which email provider is used.
- How is file storage calculated?
We calculate the average daily size in GB of files stored for each app over the course of each month. Only photos and other files uploaded through the photos and files APIs count toward this quota. The size of other app data stored in our database is calculated separately.
- How is database storage calculated?
Data other than files, such as user and place objects, are stored in our database. We calculate the average daily size of this data in GB for each app over the course of each month.
- How do you charge for file transfer?
Each photo or file download counts as an API request. We do not charge for the bandwidth used to upload or download files.
- What happens if I go over the included free (App EXPLORE) plan quotas?
Your app may use Appcelerator Analytics and Cloud Services for free up to the limits specified on http://www.appcelerator.com/plans-pricing. Once any of the free plan quotas for Analytics events, ACS Tier 1 APIs, ACS Tier 2 APIs, or ACS Push/Email communications are exceeded, you will receive an email asking you to enter credit card information for your app on https://my.appcelerator.com. After your credit card has been entered you app will be charged monthly based on incremental usage.
After exceeding the free plan quotas, if you do not enter credit card information when requested by email, you can still keep using Appcelerator Analytics and Cloud Services for that month. Then the next month your app starts over from zero usage and you can again use the free (App EXPLORE) plan quotas. However, if you exceed your quota again, then access to the services is denied until credit card information has been entered. We give you the first month you exceed your quota for free.
App developers may also purchase App ACCELERATE STANDARD, App ACCELERATE ENHANCED, and App ACCELERATE PREMIUM commercial packages which include bundled support, Analytics events, and ACS features. These packages are billed on an annual instead of monthly basis, and may be purchased by contacting sales.
- Is there a minimum commitment or contract?
Appcelerator Analytics and Cloud Services standalone packages are billed on a month to month basis with no contract to sign. App ACCELERATE STANDARD, App ACCELERATE ENHANCED, and App ACCELERATE PREMIUM commercial packages are billed on an annual basis.
- What are my payment options? When do I get billed?
Appcelerator Analytics and Cloud Services standalone packages are paid by credit card after the first of the month for the preceding month. We accept all major credit cards including Visa, MasterCard, and American Express. Annual commercial packages are invoiced to the customer at the time of purchase.