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Join us on Wednesday, November 29 for our Platform DemoRegister Today

We want to understand what you’re doing and how we can help you be successful. Are you using an Appcelerator solution and have a support inquiry? Contact us to learn more about our paid support offerings.

Multiple Contact Methods

We make sure to contact you the best way possible. Web, email, or phone, our experts are here to help you solve any problems.

Critical Bug Fixes

Our team works to prioritize and fix your bugs, major or minor, to keep your production schedule on track.

Basic Support
Package
Named users for support
2
Incidents a month
Unlimited
Response time
24 hours
Support availability
Mon-Fri
Local business hours
Technical account management
None
Supported products
SDK, Studio, ACS, Extensions
Communication
Web
Gold Support
Package
Named users for support
4
Incidents a month
Unlimited
Response time
4 hours for critical issues, 8 hours for everything else
Support availability
24 x 5
Technical account management
None
Supported products
SDK, Studio, ACS, Extensions
Communication
Web and Hotline
Platinum Support
Package
Named users for support
8
Incidents a month
Unlimited
Response time
2 hours
Support availability
24 x 7
Technical account management
Yes
Supported products
SDK, Studio, ACS, Extensions
Communication
Web and Hotline