We want to understand what you’re doing and how we can help you be successful. Are you using an Appcelerator solution and have a support inquiry? Contact us to learn more about our paid support offerings.

Multiple Contact Methods

We make sure to contact you the best way possible. Web, email, or phone, our experts are here to help you solve any problems.


Critical Bug Fixes

Our team works to prioritize and fix your bugs, major or minor, to keep your production schedule on track.

Basic Support
Package
Named users for support
2
Incidents / year
25
Response time
2 business days
Support availability
Mon–Fri
8am–5pm
Communication
Web
Critical bug fixes
Yes
Silver Support
Package
Named users for support
4
Incidents / year
Unlimited
Response time
24 hours
Support availability
Mon–Fri
8am–5pm
Communication
Web
Critical bug fixes
Yes
Gold Support
Package
Named users for support
6
Incidents / year
Unlimited
Response time
4 hr Critical, 8 hr Other
Support availability
24 x 5
Communication
Web & Hotline
Critical bug fixes
Yes
Platinum Support
Package
Named users for support
8
Incidents a month
Unlimited
Response time
2 hours
Support availability
24 x 7
Communication
Web & Hotline
Critical bug fixes
Yes