Update: The information in this blog post has since changed. For the most up to date information on pricing and usage please click here.
As many of you know, a couple of months ago we made some significant changes to the pricing of our Cloud Services and Analytics packages. We boosted the monthly allotments of both, giving you – for all intents and purposes – an all-you-can-eat offering for any mobile app – all for free. We made these changes to better serve the needs of our community, and the feedback we received was extremely positive.
Over the last few weeks, several questions have been asked around the general usage of ACS for this free tier, so I wanted to address and clarify them here:
1. Is there an availability SLA for the free tier of ACS?Although the service is provided as-is with no guarantees or formal SLAs, we do strive to keep the service up and running and available. We monitor the underlying services and infrastructure and have a DevOps team that responds to real-time alerts and notifications. We’ve also made a lot of progress over the last few months in bringing the overall availability and reliability of the service up several notches.
To read the ACS terms of service license agreement, click here.
2. Do we enforce the ceilings of the free tier, and what happens if my app exceeds the monthly allotment?
As a quick reminder, the current free ACS plan provides the following metrics (per month):
We know that many of you are building sustainable businesses and the predictability factor for forecasting is important. Although this ceiling is very generous and most apps will probably never get close to it, there may be some that reach or even exceed it. In such cases, ACS will initially continue to function uninterrupted and we will not disable the service; meaning your mobile app will still work as expected.
We do keep track of the monthly usage of the allotted metrics (push notifications, API calls, storage and emails), and if one or more of them is exceeded in a given month, you’ll be notified by email of the overage. Our policy is to provide you with a grace period for that first month and no further action will be needed. If however, during the following month the app again exceeds one or more of the allotted quota, you’ll be notified again and this time our corporate sales team will engage with you to explain the upgrade options to a paid/commercial plan.
3. What does the paid/commercial plan offer?
If your application usage is expected to continue to grow, the corporate sales team will likely introduce you to one of our select Partners who will help you transition to the Appcelerator Platform. This upgrade will provide you with double the cloud services usage ceiling (per month) as follows:
In addition to these increased usage limits, you’ll also get additional functionality such as enterprise capabilities (including automated testing and performance management), as well as guaranteed and higher service levels for both technical support and cloud services availability.
If you’re interested in learning more about the Appcelerator Platform, please contact us by clicking here.
Keep the questions and feedback coming, we do appreciate it and we’re committed to ensuring your continued success.